Returns & Exchanges
FINAL SALE ITEMS ARE NOT REFUNDABLE / EXCHANGEABLE
What is the return policy?
We want our customers to be happy with their purchases. We offer a 30-day return policy (from shipment date) subject to the Return Procedures (as described below). Please note final sale items are not eligible for returns.
We will refund you the amount charged less delivery charges in the form of an account credit (ie. Mini Dollars). If you return items which will take the value of your order below our free delivery minimum order threshold, we may deduct the original delivery fees you would have had to pay. Kindly note that the refund credit (ie. Mini Dollars) is valid for 1 year from the date issued.
What is the exchange policy?
Due to our limited stocks and size availability, we are unable to offer exchanges. If you wish to exchange your item for a different style or size, we suggest you return it and purchase the new item separately.
What happens if I receive incorrect or defective items?
We check every item we receive for defects. But if we have sent you incorrect items or if the items were damaged upon receipt, we will replace the items and refund you the return shipping cost. If no replacement is available, we will issue a full credit refund to the payment mode that you used for the purchase. The refund will include the original delivery charges for sending the items plus your return shipping cost.
Please note that the return of incorrect or defective items sent is subject to the following:
- a Return Request submitted within 7 days from you receiving the incorrect or damaged items;
- Return Procedures (described below) was followed;
- the defect is not minor or trivial; and
- a copy of the receipt for the return shipping cost was included. Kindly note that we will reimburse up to S$20 for the return shipping cost.
We strongly recommend that you select an insured and trackable shipping service.
How do I return an item?
Simply log into “My Account” and submit a Return Request under “My Returns Requests”. Click on “New Return Request” and include the reason for returning your item(s). If an item is defective, please provide details of the defect. After you submit the Return Request, go to “View Request” and click on “Print Request Info” (found on top right hand corner of Request Details page).
Please return your item(s) to us within 30 days of shipment date together with the printed Request Info form. Items should be returned to Mini Outfitters, 6 Tagore Drive, Tagore Building #04-16, Singapore 787623. We strongly recommend that you select an insured and trackable shipping service.
What are the Return Procedures?
To initiate a return, please log into “My Account” and submit a Returns Request under “My Returns Requests” and send your item back to us within 30 days after the item shipment date together with the printed Request Info form.
For Singapore customers, we are happy to facilitate your returns by arranging a pick-up service to collect your item. Please email us at firstname.lastname@example.org to arrange this. The pick-up service is free for returns due to incorrect or defective items sent. For all other returns in Singapore, there will be a S$10 fee deducted from your refund if you choose a pick-up service.
Items should be returned in their original packaging so they are protected in transit. Shoeboxes should also be protected as they are considered part of the product. Items should be returned new, unused, unwashed and with all the original packaging and all tags still attached. Items purchased as part of a set or multi-item pack have to be returned as a whole set.
Final sale items are not eligible for returns. For hygiene purposes, the following products are not eligible for returns: underwear, swimwear, stuffed toys, bedding and blankets.
How do I check on my returns request status?
Simply log into your account and check your Returns Request status under “My Returns Requests”.