Do you offer free shipping?
Yes. We offer free shipping for all orders above S$80 shipped within Singapore. For orders under S$80, we offer S$6 flat rate shipping.
|Total Order Size 1||Shipping Cost|
|Less than S$80||S$6|
|Equal or more than S$80||Free|
1 Order amount after promotional discounts, credits and usage of Mini Dollars
Do you ship overseas?
Yes. We currently ship to Australia, Brunei, Hong Kong/Macau, Indonesia, Japan, Malaysia, Philippines, South Korea, Taiwan, Thailand, and Vietnam.
We also ship to other countries not listed. If you are shipping to other countries that are not listed above, please email us at email@example.com to get a shipping quote.
How much is your international shipping?
We offer two shipping alternatives to most countries - flat rate shipping and registered airmail which you can choose during checkout.
(1) Attractive flat rate shipping costs to the countries shown in the table below:
|Ship to Countries||Flat Rate Shipping Cost|
|Brunei, Hong Kong/Macau, Indonesia, Philippines, Taiwan, Thailand, South Korea||S$30|
|Australia, Japan, Vietnam||S$35|
(2) Registered mail via SIngapore Post:
We also offer registered airmail via SIngapore Post (Singapore's postal service). Pricing for registered airmail depends on the weight of the order and is determined and displayed during checkout. Please note that for this shipping method, the items are not fully insured and may not be trackable for some countries. A signature on delivery will still be required.
|Registered Airmail||Shipping Cost|
|Brunei, Malaysia||S$3.60 for first 100g, additional S$1.10 for every 100g thereafter|
|Countries in Asia & the Pacific (except Australia, Japan
& New Zealand)
|S$5.20 for first 100g, additional S$2.50 for every 100g thereafter|
|Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and
the Middle East.
|S$6.60 for first 100g, additional S$3.50 for every 100g thereafter|
How long will the shipping take?
We take 2-4 working days to process and ship your orders. The shipping time (excluding order processing time) is as follows:
Singapore: We use Ninja Van and Singapore Post to deliver all orders within 2-4 business days.
Indonesia: We use Aramex and Singapore Post to deliver all orders within 5-14 business days.
Asian Countries: We use Aramex and Singapore Post to deliver all orders within 4-14 business days.
North America, Europe & Middle East: We use Aramex and Singapore Post to deliver all orders within 5-20 business days.
Other Countries: We use Aramex and Singapore Post to deliver all orders within 4-20 business days.
Is my package insured and is there signature required upon delivery?
Your items are insured against theft and accidental damage while in transit from us to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature. We do not deliver to PO box addresses and addresses within restricted areas.
However, please note that if you select registered airmail method, the items are not fully insured and is only trackable for certain countries. However, a signature on delivery will still be required.
Are taxes and duties included?
Singapore: There is no GST charged on your orders.
Indonesia: To facilitate orders for our Indonesian customers, we offer three options at checkout. 1) An all-inclusive shipping option where all import duties, customs and taxes will be prepaid by us; or (2) flat rate shipping-only option and (3) registered SIngapore Post airmail option where the customer has to bear all import duties, customs and taxes payable. For the flat rate shipping-only option and registered Singapore Post airmail option, payment of all import duties, customs and taxes is necessary to to release your order from customs upon arrival.
Other Countries: Product prices displayed are exclusive of all taxes and duties. As the recipient, you are responsible for all import duties, customs and local sales taxes and any custom clearing charges levied by the country you are shipping to. Payment of these charges is necessary to release your order from customs upon arrival. The shipping company will contact you directly to help facilitate the necessary payments if required.
Am I able to track an order?
Yes. You will receive a shipping confirmation email with tracking number & tracking instructions when your order has shipped out. You can also retrieve your tracking information when you log into your account under “My Orders”
However, please note that for registered airmail shipping method, the items are not fully insured and is only trackable for certain countries. A signature on delivery will still be required.
Can I change my shipping address?
Once we receive your order, we aim to ship it to you as quickly as possible. Therefore, we cannot change your shipping address once it has been processed. However, you may email us at firstname.lastname@example.org with subject title “Urgent Change of Order Placed” with your order number. We will try our very best to accommodate your request.